Last Updated: January 2025
At Savoy Fashion House, customer satisfaction is our priority. If you are not satisfied with your purchase, please review our return and refund policy below:
1. Eligibility for Returns
- Items must be unused, unworn, and in their original condition with tags intact.
- Returns must be initiated within 7 days of delivery.
- Certain items, such as customized or discounted products, are non-returnable unless defective.
2. Return Process
- Contact Us: Email us at info@savoyfashionhouse.abhishikha.org to request a return.
- Approval: Upon approval, you will receive return instructions.
- Shipping: Return the item to the address provided. Customers are responsible for return shipping costs unless the item is defective or incorrect.
3. Refund Policy
- Processing: Refunds are initiated within 3 business days after we receive and inspect the returned item.
- Method: Refunds are processed via the original payment method or as store credit.
- Non-Refundable Fees: Shipping charges and COD fees are non-refundable.
4. Exchanges
- Exchanges are subject to stock availability. Follow the return process and specify the replacement item.
5. Damaged or Incorrect Items
If you receive a damaged or incorrect item:
- Notify us within 48 hours of delivery.
- We will replace the item at no additional cost.
6. Contact Us
For return or refund assistance:
By purchasing from Savoy Fashion House, you agree to this policy. Updates will be communicated via our website.